The internet connects us, informs us, and entertains us, but it also opens doors to cybercrime. If you’ve been a victim of online harassment, fraud, or any other cybercrime in Pakistan, the FIA Cyber Wing is there to help you fight back. Here’s a step-by-step guide on how to register and report your complaint:
Reporting Options:
The FIA Cyber Wing offers multiple ways to file your complaint:
- Online Complaint:
- Email Complaint
- In-Person Complaint
- Phone Complaint
Online Complaint: This is the quickest and easiest option. Visit the FIA Complaint Registration Portal (https://fia.gov.pk/complaints_dept) and choose “Register Complaint” followed by “Cyber Crime Complaint.” Fill out the form meticulously, including:
- Full Name
- CNIC
- Contact Information Details
- Crime Category (Only one Crime Category option is available as selected in the screenshot).
- A clear description of the cybercrime (be specific!)
Email Complaint: If you prefer email, send a detailed message explaining your experience to helpdesk.cyber@fia.gov.pk. Include your name, CNIC number, contact information, and a clear description of the crime. Don’t forget to attach any supporting evidence you have, like screenshots, emails, or chat logs.
In-Person Complaint: Visit your nearest FIA Cybercrime Reporting Center (https://fia.gov.pk/ccw). Centers operate during weekdays (Monday-Friday) from 8:00 AM to 4:00 PM. You can submit a written complaint form with your details and a clear explanation of the cybercrime. FIA officials might ask questions and guide you further.
4. Phone Complaint: Call the FIA Cyber Crime Wing Helpline at 1991 (Weekdays, 8:00 AM to 4:00 PM). Have your details and a clear explanation of the cybercrime ready to provide to the representative. Furthermore, contact details of cyber crime regional offices are also available, as shown below.
Remember:
- Details Matter: The more information you provide, the better equipped the FIA is to investigate your case.
- Keep Copies: Make copies of your complaint and any evidence you submit for your records.
- Patience is Key: Cybercrime investigations can be complex and take time.
- Language Support: The FIA offers assistance in both Urdu and English.
By reporting cybercrime, you’re not just protecting yourself, you’re helping to create a safer online environment for everyone. Don’t hesitate to utilize the FIA Cyber Wing’s resources and take a stand against online criminals.
Stay safe online!